FAQs (for prospective customers)


FAQs (for existing customers)


FAQs (with answers)

How do I figure out if this will work for me?

We suggest three steps:

  1. Sample the information on the web site, maybe paying the most attention to the testimonials.
  2. Run through the live demo (which uses our sample data), to see what the purchasers’ experience is, and also what reports ticket sellers get.
  3. Then have us set up a test drive with your own data.

It's free to you and very low cost to us, so there is no obligation. If you're satisfied, we can make the test drive into a live webstore very quickly.

Do I have to have a web site to put the link on?

Yes.

Is there any minimum number of performances or tickets?

No.

How long a lead time do you need?

A day. Our timing record is a high school in Maryland. They sold their first ticket on-line five hours after first contacting us. There were performances eight and nine days later. Eleven days after the first contact, we mailed them the check for the tickets they sold on-line.

Is there a setup fee or any sort of cancellation fee?

No.

Are there any other fees besides the 50¢ fee that the on-line ticket purchasers pay?

Credit card fees charged to us, and passed on to customers, are 25¢ per transaction plus 3%.

Can you give me an example?

Someone buys four $10 tickets, using Visa. They pay $42. We take $2. The bank takes .25+(42*.03)=$1.51. You keep $38.49.

When do you send me my money?

We send a check within one business day of each performance.

Can you do direct deposit?

Yes, if you send us a voided check, via e-mail or fax (914-239-4803).

Do customers print their own tickets?

Yes, using any standard printer.

Can you do reserved seating?

Yes. Just send us your seating chart, via e-mail or fax (914-239-4803).

Why don't you let purchasers choose the exact seats they want?

We've found that our approach reduces the number of isolated seats that can't be sold later. Also, many theatres prefer not to let all purchasers see exactly what has and hasn't been sold. Instead, the system suggests seating choices, and purchasers choose from among those. You can set the number of seating choices suggested large enough (e.g., 15) to offer purchasers a relatively wide choice.

Can I see how ticket sales are progressing?

Yes, you get a login and can see reports on who bought tickets and for how much at any time.

Can I sell tickets beforehand or at the door without paying any fees?

Yes. We give you a simple box office application that you use to sell seats and print tickets. If you take cash or check, there are no fees whatsoever. If you accept a credit card in payment, our 50¢ fee and the bank charges apply.

How do I keep you from selling seats we already sold?

The box office application includes a seat manager that lets you determine which seats the webstore can sell, and which seats you make reservations for. You can move seats back and forth between the two categories, as long as they haven't been sold.

Do you keep selling tickets right up to curtain time?

No, we shut off web sales, typically 12 hours before curtain. And you can set that earlier or later.

Do I need to have my own credit card merchant account?

No, we provide that.

How do you protect the security of credit card information?

Credit card numbers are flushed after we put through the charge. Look for the Authorize.net seal at the bottom of the site pages. Also, our bank, Capital One, requires us to be something called PCI-compliant, and we use a company called Trustwave to validate that compliance. Look for the Trusted Commerce seal at the bottom of the site pages.

How do you protect the security of other information?

We use industry standard security certificates and encryption. Look for the Thawte seal at the bottom of the site pages.

How long have you been in business?

Since January, 2002. Our first customer, a non-profit regional theater, has been using our software to sell tickets for over 4 years.

Do you have any relevant affiliations?

We are the exclusive online ticketing licensee of the Educational Theatre Association (EdTA), a non-profit organization that includes approximately 3,700 Thespian Troupes as members.

We are a member of the International Ticketing Association (INTIX), the American Alliance for Theatre and Education (AATE), and the New York State Theatre Education Association (NYSTEA)

Can I read through a more formal agreement?

Absolutely. Here is our complete Client Agreement