Allocating Seat Inventory Between Box Office and Webstore, and Selling from the Box Office

To use the seat manager, go to our home page, and find the two login fields at the upper right. Type your account name (the last part of the link you put on your site for ticket purchasers to click on) in the account field, and your (case sensitive) password in the password field, and then click on the Login button. Click on the Manage Seats tab of the Account Home page you got to.

The Seat Manager lets you determine which seats the webstore may sell, and also lets you make and accept payment for reservations yourself in the box office. If the payment is cash or check, we do NOT charge our normal per-ticket fee, and of coure the bank's credit card processing fees do not apply. If you accept a credit card for payment, however, the fees are the same as if the tickets were purchased online.

Reserved Seating:

There are 6 kinds of seats, and a legend at the left telling you which color is which kind of seat:

1. Unavailable: seats you can't sell, and the webstore is not selling (e.g., seat removed for this production).
2. Sold online: seats the webstore has sold, whose status you can't change.
3. Available online: seats available to the webstore for sale online. You can release those back to the box office so that you can sell them.
4. Available at box office: seats the box office controls. You can sell them or hold them for patrons, or you can allocate them back to the webstore for sale online.
5. Held at box office: seats you're holding for patrons. You can cancel the hold, if you see fit.
6. Sold from box office: seats you've sold. You can cancel the reservation, if the payment was via cash or check. If you used our credit card service, the reservation can not be canceled..

To make a change, select the seats you want to change to apply to by clicking on them (unselect by clicking again). You can select rectangles of seats by clicking on one corner, and then holding down the shift key and clicking on the opposite corner (and unselect by clicking on the 'Clear selection' link at left). Once some seats are selected, links representing possible changes appear on the left. Click on the one you want. A red "Updating seat information ..." message will appear at the upper left, and then the seats will change color to reflect the change.

General Admission

There is a bar with 5 colored rectangles for each seating section of each performance. The number in the rectangle gives (respectively)

1. Sold online: the number of seats the webstore has sold, which you can't change, since they've been paid for.
2. Available online: the number of seats available to the webstore for sale online. You can increase of decrease that number.
3. Available at box office: the number of seats you've put aside to sell in the box office. You can sell them or hold them for patrons, or you can allocate back to the webstore for online sale.
4. Held at box office: the number of seats you're holding for patrons. You can cancel the hold, if you see fit.
5. Sold from box office: the number of seats you've sold. You can cancel the reservation, if the payment was via cash or check. If you used our credit card service, the reservation can not be canceled..

To make a change, click in the rectangle that corresponds to the number you want to change. A box will appear below for you to input the amount you want to change the number by. Once you enter a number in that box, choose one of the links that have appeared on the left, and click on it to effect the change.