Allocating Seat Inventory Between Box Office and Webstore, and Selling from the Box Office (for General Admission)
To use the seat manager, go to our home page, and find the two login fields at the upper right. Type your account name (the last part of the link you put on your site for ticket purchasers to click on) in the account field, and your (case sensitive) password in the password field, and then click on the Login button. Click on the Manage Seats tab of the Account Home page you got to.
The Seat Manager lets you determine which seats the webstore may sell, and also lets you make and accept payment for reservations yourself in the box office. If the payment is cash or check, we do NOT charge our normal per-ticket fee, and of course the bank's credit card processing fees do not apply. If you accept a credit card for payment, however, the fees are the same as if the tickets were purchased online.
Seat Status:
There is a bar with 5 colored rectangles for each seating section of each performance. The number in the rectangle gives (respectively)
- Sold online: the number of seats the webstore has sold, which you can't change, since they've been paid for.
- Available online: the number of seats available to the webstore for sale online. You can increase of decrease that number.
- Available at box office: the number of seats you've put aside to sell in the box office. You can sell them or hold them for patrons, or you can allocate back to the webstore for online sale.
- Held at box office: the number of seats you're holding for patrons. You can cancel the hold, if you see fit.
- Sold from box office: the number of seats you've sold. You can cancel the reservation, if the payment was via cash or check. If you used our credit card service, the reservation can not be canceled.
To change the allocation of seats from webstore to box office (or vice versa): Click in the rectangle that indicates the number of seats available online (at box office). A text field will appear below for you to input the amount you want to change the number by. Once you enter a number in the text field, click on the Allocate to box office (Allocate for sale online) link that has appeared on the left to effect the change.
To hold seats at the box office, with or without a name (e.g., 'Tom Smith', 'Hold for late seating'): Click in the rectangle that indicates the number of seats available at the box office. Type the number of seats you want to hold in the text field that appears below and click on the Hold at box office link that appears on the left. If you want to associate a name with the hold, type it in the text field labeled Hold under name:, and click on the Hold seats link to the right of the text field.
To sell seats at the box office: Click in the rectangle that indicates the number of seats available at the box office. Type the number of seats you want to reserve in the text field that appears below and click on the Add reservation to basket link that appears at left. Then click on the Checkout button and check out, just as online purchasers do. The difference is that you can choose the mode of payment (cash, check, credit card), and for cash and check payments, the rest of the information is optional.